Delivery Information
Any issues must be notified to us within 24 hours of receipt of the items, we will deal with any problems quickly and fairly.
Next-Day Pallet Delivery in the UK:
Pallet delivery is charged at £105 + VAT per pallet. On most occasions your pallet will arrive the day after you place your order as long as the product is in stock and the order is placed before 2:30pm. Delivery can take place between 8am and 6pm, unless a specific time has been discussed. Please note that some remote areas in the UK and Northern Ireland may not be eligible for next-day delivery and may have an additional charge from the courier. Orders placed on weekends will be sent on Monday for delivery on the next working day. Pallets going to the Republic of Ireland will take 2-3 days for delivery. Certain postcodes may have the option for a timed delivery, but it is not guaranteed. Our pallet network partners will transport your pallet. International Delivery: Delivery times vary depending on location. We will confirm the estimated transit time when we send your order. Please keep in mind that customs clearance times are out of our control. We offer road, air and sea freight options depending on destination. You may be asked to contact us to get a freight quote when checking out.
Next-Day Parcel Delivery in the UK:
On most occasions, your package will arrive the day after you place your order, as long as the product is in stock and the order is placed before 2:30pm. Delivery can take place any time between 8am and 6pm, unless a specific time has been discussed.
Please note that some remote areas in the UK are not eligible for next-day delivery and may have an additional charge from the courier. Also, orders placed on weekends will be sent on Monday for delivery on the next working day. Certain postcodes may have the option for a timed delivery, but it is not guaranteed.
Collect From Our Warehouse:
Unfortunately, at this time collection from our warehouse is not available. We are working hard to change this.
International Delivery:
Delivery times vary depending on location. We will confirm the estimated transit time when we send your order. Please keep in mind that customs clearance times are out of our control.
Storage:
Revosol Ltd. may, at its sole discretion, agree to store goods on your behalf, upon your written request. You agree that goods stored at Revosol Ltd.’s warehouse on your behalf are stored solely at your own risk, and Revosol Ltd. shall not be liable for any damage or loss caused to the goods whilst they are stored in Revosol Ltd.’s warehouse.
Taking Delivery And Reporting Issues:
When you get your order, please sign the delivery document to show that you received it and it's in good condition. If something is damaged, take a photo and make a note on the delivery document before signing it. Tell your account manager right away about any damages or problems, including your order number. Email the photo of the damaged goods to your account manager. You have 15 minutes to check your order and note any damages. If you don't, we can't help you. If in some reason you have received wrong items, contact your account manager within 24 hours and include your order number.
If you are ordering from outside of the UK, you may have to pay extra taxes or fees. Talk to your account manager if you have any questions.
You accept that we may deliver goods by instalments and require payment for each separate instalment in accordance with these Terms.
If you request that the products are delivered either to an unattended location, left outside, you acknowledge that Revosol Ltd. will deliver or leave the goods at your sole risk.
If we are unable to complete the delivery within the agreed time schedule due to your absence or other fault, you will be liable for all charges and costs incurred including, but not limited to warehousing, transportation and redelivery.
Make sure you have read out Terms and Conditions, as these refer to your legal rights.