Delivery

Delivery times are as detailed on our Delivery information page and you accept & agree to these, as part of the Terms and Conditions.

 

Installation

Our products should be installed by a competent person with expertise in DC battery electric systems and preferably familiar with our product.  If you are attempting a self-install without knowledge of the equipment you accept full liability and responsibility for your actions and agree to primarily seek an advice from other self-installers.  Our technical support will assist professional and competent installers and may, at our discretion, give some limited guidance for self-installers. 

 

Consumer Returns

All our standard stocked products have a no quibble 14 day returns policy.  Unwanted items must be returned in saleable condition and complete unopened original packaging for a full refund.  You must pay return shipping costs.  Returns must be made within 14 days from the delivery date, after this period we cannot accept returns.  A return can be actioned by logging into your account and choosing the item to return and following the instructions given, which will then provide you details of where to return the item or by sending an email to sales@felicity-solar.co.uk

Special order items are handled on a case-by-case basis and we may not be able to accept a return of a special ordered or customised item.

Exceptions to the above:

Large, hand delivered solar panels will incur a 20% restocking fee, if customers request a return through purchase error or change of mind.  Also, collection and re-delivery charges will also apply for the collection and replacement of these goods.

Sealed or lithium battery returns are only accepted if in their unopened retail box and also incur a 20% restocking fee.  The original packaging must be used for the return and photographs taken prior to repackaging, in case of damage in-route back to us.

B2B and trade returns please contact us

 

Warranty

For warranty information, please, look warranty section on our website.

 

Errors and Omissions.  

Whilst we make every effort to ensure all information is accurate, there may be errors, omissions or old information displayed on our website and we cannot be held liable for any errors or omissions on our website, listings or communications.  If the product isn't suitable due to an error or omission on our website, then our Returns policy would allow it to be returned.  All advice given on installation from us is purely guidance and should always be checked with both a qualified installer and the relevant product documentation, we cannot be held liable for any adverse events from our communications.

 

Cancellations

We withhold the right to cancel your order and refund in full at any time, for any reason, before the order is fulfilled. 

Felicity Solar is trading name for Revosol Ltd, 5 Shelton Court, Mansfield, NG18 4TD,

Reg. No: 16160728
Visits by appointment only